Our Privacy & Cookie Policy

Last updated: October 2025

What we do

We collect limited personal information through forms and analytics.

We use cookies and similar technologies (e.g., Google Analytics, Meta Pixel).

We may share leads with licensed mortgage advisers in our partner network.

You can control cookies or withdraw consent anytime.

Questions?

Why it matters

To respond to enquiries and improve how our website performs.

To measure website traffic and show relevant advertising.

To provide mortgage advice and any follow up services you request.

Use the cookie banner or your browser settings.

Who We Are

This website is operated by Keystone Ltd, trading as New Zealand Mortgages (“we”, “us”, “our”).
We provide mortgage information and advice services for New Zealand residents and overseas buyers.

Contact email for privacy enquiries: hello@newzealandmortgages.co.nz

Information We Collect

We collect and process information in the following ways:

Information you provide: Names, phone numbers, email addresses, and any other details you include when submitting contact or enquiry forms.

Automatically collected data: IP address, device type, pages visited, session duration, and referral source through analytics tools (Google Analytics 4 via Google Tag Manager).

Cookies and pixels: We use Google Analytics, Google Ads conversion tracking, and Meta (Facebook) Pixel to measure engagement and marketing performance.

How We Use Your Information

We use collected data to:
- Respond to your enquiries and manage communication.
- Analyse website performance and user experience.
- Deliver relevant digital marketing campaigns (Google Ads, Facebook).
- Comply with our legal obligations and improve our services.

Sharing Your Information

We may share limited personal information:
- With our network of licensed mortgage advisers who may follow up on your enquiry.
- With trusted service providers who host our website, analytics, or advertising tools (e.g., Google, Meta).

We do not sell your information. All sharing is on a “need-to-know” basis and governed by confidentiality and data-processing agreements where applicable.

International Transfers

As we operate in New Zealand but serve users from the UK, EU, Australia, and Singapore, some information may be processed outside your home country. Where required by law (e.g., GDPR/UK GDPR), we rely on standard contractual clauses or equivalent safeguards to protect your data.

Cookies and Tracking Technologies

Cookies are small text files stored on your device to help us operate the site and understand usage.

Types of cookies we use:
- Necessary: Enable basic site functionality and security.
- Analytics: Collect anonymous data via Google Analytics 4.
- Marketing: Used by Google Ads and Meta Pixel to show relevant ads.

You can accept, reject, or manage cookies via our cookie banner, or disable them in your browser.

Retention of Data

We keep your personal information only as long as necessary for the purposes stated in this policy, or as required by law.
Form submissions may be retained in our secure email or Google Drive records for up to 24 months unless you request deletion sooner.

Your Rights

Depending on where you live, you may have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing or analytics.

Lodge a complaint with a privacy regulator (e.g., NZ Privacy Commissioner or UK ICO).

To exercise these rights, email hello@newzealandmortgages.co.nz

Security

We use secure servers, encryption, and access controls to protect personal data.
However, no online platform is completely secure — use caution when sharing information over the internet.

Updates to This Policy

We may update this policy periodically to reflect changes in law, technology, or our operations.
The most recent version will always be available on this page with an updated “Last updated” date.

Contact Us
For any questions or privacy requests:
hello@newzealandmortgages.co.nz